Dear Patients,

Just in case you missed it! We’re back!

We have to say that it has been the most challenging time in the history of our practices, we have worked continually behind the scenes, every day since lockdown to find a way of surviving and adapting the way we work and our environment so that we can safely open our doors once again to you, our valued patients.

We are pleased to return to doing what we love and what we do best which is to improve the quality of the lives we touch, to be able to make your feet happy and comfortable again! It is wonderful to be able to swap the computer screen for face to face interactions!

There are some things we need to tell you just so you are updated and know what to expect.

We now have a waiting list as we have a back log to get through. Please do advise us if you are in pain and can’t wait, we will see you!

We have changed a few things so we can keep you and our team safe.

We are booking appointments by phone or online

We will ask you to come alone where possible and to bring minimal belongings, please keep keys, phones etc in your bag or pocket

We will email a covid consent form for you to complete the day before your visit to us or we will call you the day before your appointment to triage for Covid symptoms

When you arrive, please stay in your car and call us, we will advise you when to come in

We are having just one patient at a time in the practice to avoid contact between patients

We have a hygiene station set up for you to sanitise your hands

We will ask you to wear a face mask / covering

Please do not wear gloves

We will be in full PPE- a bit different to how we are normally dressed! But there will still be a smile behind the mask!

Most of our systems are digital so there will be minimum contact and touch points

We have protective screens installed

Payment will be requested over the phone prior to your visit or contactless payment will be taken on the day

We will deep clean and disinfect in-between every patient

Please be patient with us!

We are coming through a very stressful time, but we are adapting well to our changed way of working, we are now having to work longer hours yet see less patients than before, appointment time slots are longer,  so that we have a comfortable, calm and safe space for our patients and the team.

We need to advise you that in order to be able to sustain our new normal, we have had to revise our fees simply to be able to survive as a business, provide work for the team, meet increased costs and to be able to remain open. There has been a huge investment of time and finances at a time when we have taken the biggest hit. We have not cut corners where protecting you and our team is concerned.

We are confident that we have created an environment where you are safe with us! we hope that that assurance is priceless.  

Whether you come to us for simple nail care or more complex or painful conditions, as experienced and specialised podiatrists we pride ourselves in providing you with first class medical foot care. Our role is to provide relief from pain, and also to pay attention to fine detail and pick up on any potential issues and prevent problems. We will advise you and provide a clear management plan whatever your condition, you can trust that we will deliver on value. 

Our core value is simply ‘To Improve the Quality of Your Life’ and that’s what we intend to do!

Welcome back! We have missed you!

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The Basildon Practice

38 Byfletts (Off Clayhill Road), Basildon, Essex



The Romford Practice

587 Upper Brentwood Road, Gidea Park, Romford

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